Because it's very often to meet with similar questions, we do not to keep You in anticipation we have a list of answers to frequently asked questions.

How can I order a courier?
On the home page you will find the option "Order a courier," the only thing to do is fill out an application and send it to us.

How long will I wait for receiving the shipment after payment?
The order for receiving a package with payment sent to us by 10:00 is done the next business day after this time, execution takes the next business day. You can also individually set a date by filling it in the form.

Can I pay courier for delivery?
It is not possible to make a payment for a parcel courier directly to the courier. Packets are received from Monday to Friday on weekdays from 9:00 AM to 5:30 PM.

How to make a payment for delivery?
Charges for delivery of parcels we receive from above:
PayPal or credit / debit cards online

(after you submit an order from the web page)

Or payment to account number Polish or English

We send the account number when you write us such information in the order under the heading "additional information".

Can you send a travel bag or a suitcase?
If you want to send a travel bag or a suitcase, it must be properly packed - in a bag or carton. It is also important to stick the card with the address.

In which days parcels are received and distributed?
Parcels are received and delivered on weekdays from Monday to Friday. On Saturday and Sunday and Holidays there is no load and service. It is not possible to determine the exact time of reception and delivery.

How many days will take delivery of a package?
Parcels are delivered within 3-5 working days. If the package is received on Monday, the same day it leaves the borders and should be delivered on Friday.

How can I track the history of my parcel?
Courier will leave you with a receipt for the package a tracking number. You can locate a package by typing the tracking number - on our home page You'll find this option.

What will happend when my parcel exceeds the declared weight?
Please do not exceed the package weight above 30 kg. But if parcel weighs more than this weight, does not meet the standards of courier services. It can’t be accepted for carriage. If this is only during the weighing in the warehouse, parcel will be returned to the sender at his expense. This also applies to the dimensions of packages (check dimensions on our website in the package up to 30kg).

Can I send in a package glass, or a electronic equipment?
It is forbidden to send items such as alcohol, tobacco and other excise products and items easily susceptible to damage, such as glass or a electronic devices. The company is not liable for these goods due to the fact that it is a ECONOMIC-CLASSIC service and thus parcels are not treated as fragile goods.

I can’t be home between 9:00 AM and 5:30 PM. Can courier pick up parcel from a different address than mine?
Yes. Courier can pick up shipment from any address where there is someone who can give them to him during these hours, but this address should be given in the order as a issuing person. This could be at: the workplace, the address of a neighbor, shop, etc.