Terms and conditions of service - relates to service "Catrina Classic"

The agreement described in accordance with the BRITISH INTERNATIONAL FREIGHT ASSOCIATION(BIFA) STANDARD TRADING CONDITIONS governing the exercise of courier services for companies registered in Great Britain.

§ 1.1. The agreement sets out principles of cooperation between business, Catrina Ltd hereinafter, referred to as Catrina Ltd and its customers, hereinafter referred to as Customer, in the use of forwarding shipments in international traffic.

§ 2.1. Range of forwarding services rendered by Catrina Ltd for the Customer is determined for each parcel, but it may include the following tasks:

- Advice in the subject conditions of carriage, routing and means of transport, and valuation;
- Preparation of the parcel for shipment (packaging, weighing, counting, labeling);
- Delivery of the parcel to the place of transfer to the main mode of transport;
- Drawing up a transport documents;
- Concluding with carrier contract of carriage;
- Shipping insurance for the carriage;
- collection of parcel at the destination;
- Stories of packages;
- Taking amounts due for goods delivered;
- Conducting the settlement with the carrier for the service;
- Taking actions to recover sums unduly collected due to the traffic and other amounts collected wrongly associated with the performance of carriage;
- Taking appropriate actions to protect the rights of the Customer in relation to carrier and other shippers in the case of damage during transport;
- Principal notification of anticipated or already occurred obstacles in the carriage.
2 Catrina Ltd may entrust execution of actions ordered by the Customer to third parties.
3 Catrina Ltd provides for spedition services specified above, on its own behalf but on behalf of the Customer. In particular, Catrina Ltd acting as deputy indirect will give you the contract with performing the carriage of parcel carriers entrusted to handle the shipping.
§ 3.1. The proof of is for spedition conclusion of the contract buying the parcel and providing data in the application form drawn up in accordance with the applicable standards by Catrina Ltd.
2 Customer, filling out the registration form, confirms the compatibility of data declared with the facts as well as knowledge of the terms of this agreement and knowledge of the conditions applied by Catrina Ltd price list, which at the moment of signing the dispatch of application form are binding.
§ 4.1. The parcel, after filling out the form making payment and filling out the application form is received from the Principal, and delivered in accordance with the dispositions contained in the application form.
3. In case the designated recipient refuses to accept the shipment, it is returned to Customer at his expense. 4th If the issuing of the parcel on the date set in the application form will be impossible for reasons other than indicated above in point 3 Catrina Ltd immediately informs the Customer of such circumstances, setting a deadline for the Customer to provide further orders and make a statement as to cover the costs associated with the implementation of such orders . If the Customer within the prescribed period will not make the relevant statements, the parcel will be returned to the Customer at his expense.
§ 5.1. As long as the parcel is in the possession of Catrina Ltd or until Catrina Ltd may dispose it via documents, Catrina Ltd is entitled by law a right of lien on it, to secure amounts due Catrina Ltd, in particular the remuneration due Catrina Ltd and other costs, fees, expenses incurred in connection with the performance of services as well as any other amounts due from other services provided by Catrina Ltd or any third party to the Principal, such as parcel storage.
§ 6.1. The Customer is obliged to issue the parcel to Catrina Ltd in its correct state which enables the carriage and issue without any loss and damage.
2. Parcel, which because of its properties or contents require a container, the Customer is obliged to issue in the package meets the requirements of Catrina Ltd.
Packaging should, inter alia:
- To be closed and secured with an effective mean such as adhesive tape, seals or spirit seals;
- Be of adequate durability to prevent access content without leaving visible traces;
- Without protection that can damage these and other parcel transported.

3. Packing and securing the parcel is included to its weight.

4. When Customer provides to the Catrina Ltd the parcel not wrapped or packaged incorrectly, Catrina Ltd will be entitled to pack the parcel in the right way at the expense of the Customer.

2. Parcel, which because of its properties or contents require a container, the Customer is obliged to issue in the package meets the requirements of Catrina Ltd.

Packaging should, inter alia:
- To be closed and secured with an effective mean such as adhesive tape, seals or spirit seals;
- Be of adequate durability to prevent access to content without leaving visible traces;
- Without protection that can damage these and other parcel transported.
3. Packing and securing the parcel is included to its weight.
4. When Customer provides to the Catrina Ltd the parcel not wrapped or packaged incorrectly, Catrina Ltd will be entitled to pack the parcel in the right way at the expense of the Customer.
5 Customer is obliged to store a copy of waybill received from a courier at the time reception of the parcel until the parcel is delivered and show its copy in case of problems with the delivery of the parcel, in order to locate the parcel or if the parcel has been damaged during delivery. In case of absence of waybill Catrina Ltd may not be able to locate the parcel or start a complaint procedure.
§ 7.1. Customer warrants that the contents, weight, and dimensions of each the parcel is correctly declared and described in the application form or in waybill
2. If it is found, after taking the parcel to forwarding, an infringement by the Customer the above provisions of paragraph 1, he will be liable to pay financial penalty amounting to five times the amount due to Catrina Ltd from the title of shipping charges.

3. Payment of the penalty referred to in section 2, Catrina Ltd does not deprive the right to seek compensation excessing its height in general terms.
4. Customer undertakes to determine the value of the parcel in waybill received from a courier during the collection of the parcel by courier and to approve correctness of data, the original signature placing on the waybill

§ 8.1. Catrina Ltd does not accept to handle to forwarding:
- parcels containing dangerous goods or which could cause damage to persons or property, including inparticular: flammable explosive or radioactive materials, corrosive or malodorous substances, weapons and ammunition;
- Parcels containing drugs or psychotropic medications , except for items sent in scientific or medical purposes by the authorized institutions;
- Shipments containing live plants and animals;
- Tobacco and alcohol
- Parcels containing corpses, remains of human or animal;
- Parcels having visible inscriptions or drawings infringing goods protected by law;
- Parcels, which due to their properties make it impossible, the execute the forwarding service and to make transportation by using funds owned and transport devices;
- Parcels containing works of art, antiques, precious stones and metals in any shape or form, currency, negotiable securities, certificates and any other negotiable values​​;
- Parcels, whose carriage is prohibited under the general law;
- Parcels classified as dangerous materials or goods, articles, transport of which is prohibited or restricted by IATA, ICAO or public administration;
- Parcels that do not have signed customs declaration, if required by customs regulations.
- Liquid food, and perishable.
- Food packaged different than hermetically
- Parcels containing glass or electronic equipment vulnerable to damage
2. The Customer undertakes to issue Catrina Ltd all documents required by applicable law to carry out the parcel transport.
2. If it is found, after taking the parcel to forwarding, an infringement by the Customer the above provisions of paragraph 1, he will be liable to pay financial penalty amounting to five times the amount due to Catrina Ltd from the title of shipping charges.

3. Payment of the penalty referred to in section 2, Catrina Ltd does not deprive the right to seek compensation excessing its height in general terms.
§ 9.1. Before reception of the parcel to forwarding Catrina Ltd may request from the Customer its opening in order to check whether the parcel corresponds to the Customer statements, contained in waybill , in particular whether the declared value corresponds to the actual value, and whether the parcel shall not be exempted from forwarding services and to check security inside the package.
2.. Customer acknowledges, that Catrina Ltd at the request of authorities or other circumstances justifying a presumption of action in spite of this Agreement or act contrary to applicable legal order, has the right to open the parcel and check its contents even after its acceptance.

§ 10.1. Parcel not meeting the requirements specified in § 8 point 1 can not be accepted for shipping
§ 11.1. The Customer is obliged to place on parcel or its packaging specified address, on the application form, which must be legible, without erasures or deletions, in particular, must have zip code and country name Catrina Ltd may release the Customer of the above obligation on the basis of a clear written statement
§ 12.1. Reception by Catrina Ltd the parcel to the forwarding does not justify the presumption that its packaging and content meets the conditions stipulated in the § 8 of this Agreement.
§ 13.1. Catrina Ltd has also the right to refuse the execution of services for:
a) inability to implement it due to the operation of force majeure or natural disasters;
b) if Customer fails to provide Catrina Ltd, the documents referred to in § 8 points 2, despite that the law applicable to the freight forwarding and transportation services due their duty to provide;
c) when there is reasonable suspicion, if declaration of contents and / or weight does not match with the facts.
§ 14.1. Fee for forwarding services, and other services connected with their service, is determined by the current price list Catrina Ltd and is payable at the bank, bank transfer, credit or debit card or PayPal transfer also, after filling out the application form but before receiving the parcel, unless they are valid, others, confirmed in writing, the findings of the parties in this regard.
2. Each Customer has the right to ask about current pricing or valuation services forwarding
3. Regardless of the payment of remuneration determined in accordance with applicable pricing, Contractor undertakes to repay all expenses Catrina Ltd, which had to incur Catrina Ltd in order to properly execute the order.
§ 15.1. On request by the Customer each consignment accepted for handling for shipping can be insured under the terms stated in the pricelist Catrina Ltd.
2. Application for insurance on the basis of an explicit declaration by Customer by Email or telephone the will of insurance, a type of subject matter insured, the parcel,determine its value for insurance. Customer buying, insurance states that He has read the terms of insurance and accepts them as binding.

3. No insurances referred in paragraph 2 shall be considered a cancellation of insurance by the Customer by
4. If the Customer does not insure the parcel, then the Catrina Ltd is not responsible for loss or damage of the parcel.
§ 16.1. Catrina Ltd is not liable for non-execution or improper execution of services, including the loss of advantages, profits or income both in relation to the Customer and third parties or incurred expenses related to the failure or improper performance of the parcel.
2. Catrina Ltd is not responsible for delays, return or not picking the parcel and, in particular if:
a) the parcel was addressed badly (eg error in name, company name, street number or the city of customers);
b) the recipient has changed his place of residence or business (for business);
c) the actual contents of the parcel does not agree with the contents of the real;
d) the weight of the parcel does not match the declared weight;
e) the size of the parcel do not agree with the declared size,

§ 17.1 Any complaints related to the implementation of this Agreement takes Catrina Ltd.
1) The entities eligible to lodge a complaint are:
a) Customer;
b) the recipient if the Customer waives on his behalf, his right to assert claims, hereinafter referred to as the Advertiser;
2) All complaints regarding the loss or damage found as well as associated with the parcel received late shall be reported in writing within 7 (seven) days from the date of receipt of the parcel under penalty of loss of right for any claims. Within 14 days of filing the complaint the Advertiser is obliged to deliver all documents necessary for the determination of his complaint.
3) Claims reported after the deadline, inaccurate or incomplete complaints, complaints or supplemented after the deadline or claims brought by an unauthorized person, considered as not filed.
4) Application the complaint should include:
a) name and address of the Advertiser;
b) the title of the complaint;
c) the amount of money of the claim and investigation documents of the claim justifying the reported height (accepted are exclusively invoices or receipts, inclusive of VAT);
d) copies of application form
e) evidence of payment of any fees and charges for Catrina Ltd;
f) a list of documents attached;
g) the signature of the Advertiser
h) copies of the waybill received from the courier
5) After receiving the relevant documents regarding the complaints Catrina Ltd notifies about:
a) determining settle of the complaint, possibly including, the amount of compensation and the date and manner of it to be forwarded;
b) the justification for complaint settlement, in case of not recognition of part or all claims of the advertiser.
6) The Customer is not entitled to deduct the actual amount of the claim, from past or future commitments to Catrina Ltd.
7) The provisions of paragraphs 1-7 of this § 17 have appropriate use also in the case of claims associated with not served, delay, loss, damage of the parcel unless the responsibility of this title is borne by Catrina Ltd.
8) The Customer undertakes to store the contents of the parcel in case of its destruction until receiving the compensation.
9) Catrina Ltd has the right to request a return of the contents of the parcel, which was conferred for damages.
§ 18.1. Catrina Ltd is not responsible for carriers and other forwarders, which in cooperation for the performance of contracted services,

§ 19.1. This Agreement is located in the office Catrina Ltd.
The Customer is obliged to familiarize yourself with the agreement, before issuing the parcel to CatrinaLtd.

§ 20.1. In matters not covered by this Agreement, we employ the relevant provisions of the Civil Code and other normative acts, including international agreements and conventions to which party is the United Kingdom.
§ 21.1. If the Customer during the collaboration had access to confidential information whose disclosure could expose Catrina Ltd to any loss, and particularly information on know-how, organization and receiving parcels service, marketing strategy, pricing, operational and logistical procedures Catrina Ltd in any way likely to harm Catrina Ltd, the Principal is obliged to keep secret such information. In case of failure to comply with confidentiality Catrina Ltd has the right to appeal for material fulfillment from the Customer.
§ 21.2. Information referred to in § 21.1 at the same time account for the secrets of the enterprise within the meaning of the Act on against unfair competition.
§ 22 The Customer undertakes, upon receipt of the waybill number, will monitor the parcel on the basis of the corresponding tracking number included in the list of lading.
§ 23 Parties agree that disputes arising as a result of this agreement will inspect the settlement by general court proper for headquarters Catrina Ltd.


Processing of personal data.
I allow you to process my personal data for marketing purposes
by Catrina Ltd, in particular to receive commercial information from Catrina Ltd and others.

Attachment:

Complaints:
1st Claim for improper operation of the service will expire following the adoption of package without reservations.
In case of damage to the packaging or contents during the delivery recipient is obligated to report that to the courier. In this situation it is necessary to draw up a failure protocol, describing the loss or damage on the document from courier (deliver).

2nd Any complaints related to: damage, loss of the parcel, are accepted by Catrina complaints department.

3rd Parties authorized to the complaint are: a) sender b) Recipient

4th Any complaints regarding loss or damage found, should be reported by email within 3 (three) days of receipt of shipment to the address reklamacje@catrinatrans.co.uk

5th Complaining person must provide any documents necessary to consider the complaint within 7 days from the date of receiving the notification from Catrina Trans.

6th Complaints submitted after the deadline referred to in paragraph 5, inaccurate or incomplete complaints, complaints supplemented after the deadline or complaints brought by an unauthorized person is treated as not filed.

7th Application complaint should include: a) the name and address of the complaining Person, b) the title of the complaint, c) documented permission to pursue the claim in the amount reported in the form of an invoice / receipt of purchase of item d) proof of postage (waybill); e ) documented the amount ofthe claim; h) copies of the protocol drawn up at the request of and in the presence of Recipients by a representative of forwarder, in the case of a claim for loss or damage to package

8th After investigating the complaint Catrina Trans within 30 days of receipt of complete documentation

9th Way of the complaint procedure shall be deemed to be exhausted in the case of refusal to recognize a claim Catrina Trans.

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(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including [details]);]
(c) information that you provide to us for the purpose of registering with us
(d) any other information that you choose to send to us; and other information.

Disclosures We may disclose information about you to [any of our employees, officers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
[(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.]

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

[We may also notify you of changes to our privacy policy by email.]
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Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to office@catrinatrans.co.uk or by post to Catrina Ltd.

UNIT 11, HABAT
ENTERPRISE PARK ,CLOVELLY ROAD INDUSTRIAL ESTATE
BIDEFORD
DEVON
UNITED KINGDOM
EX39 3HN

The company does not hold any customers financial informations (credit cards, debit cards or bank account details).